TelecomCare have recently started offering a low cost solution for reporting to their TalkBox offering. Lanonyx are a software company that produce the Telestat call logging and recording solution.
The solution allows up to the minute status reports on each agents activity, each groups totals plus talk and wait times. Multiple wallboards can be displayed and individually configured.
At any time reports can be produced, displayed and emailed to give managers a full view of the call totals for extensions and departments.
Give us a call and we will show you what Telestat can do for you!